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Report a Student Absence

September 8, 2021

In September 2021, the school division will be transitioning to a new platform, Edsby, to report student absences. Until you have been notified by your school, please continue to use SafeArrival (the School Messenger app) to report absences.


If you have received information from your school about using Edsby to report an absence, you can easily submit an absence for their child using their smartphone and the Edsby app.  For more information, please access the following video: Submitting a Planned Absence for Your Child.


If your school has not yet provided information about using Edsby, you can report absences through SafeArrival.

To help ensure your child arrives safely at school, our school is using a system called SafeArrival to make reporting absences easier for parents and guardians.

This system reduces the time it takes to verify student attendance and easier (and faster) for staff to respond to unexplained student absences.

You have three convenient ways to report absences, and you can report planned absences in advance.

  1. On your mobile device, download and install the SchoolMessenger app from the Apple App Store or the Google Play Store (or from the links at The first time you use the app, select Sign Up to create your account. Select Attendance then Report an Absence.
  2. Use the SafeArrival website, The first time you use the website, select Sign Up to create your account. Select Attendance then Report an Absence.
  3. Call the toll-free number 844-425-7221 to report an absence using the automated phone system.

If there is an unreported absence, parents/guardians will be contacted via the SchoolMessenger Communicate automated notification system. The automated notification system will attempt to contact parents at multiple contact points until a reason is submitted for the absence. If our system is unable to reach the designated contacts, office staff will follow up.

Email communication will come from Please ensure you have this email address on your approved sender list so it won't be filed as junk or spam.

Read the FAQ for more information: Click Here

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